Privacy policy

1. Introduction

At Wales In The Woods, we are committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we handle and protect your personal information.

2. Information We Collect

When you make a booking or submit an inquiry via our website, we may collect the following information:

* Full name

* Contact details, including email address and phone number

* Payment information

* Any other details relevant to your booking or inquiry

3. How We Use Your Information

We use the information you provide to:

* Process and manage your booking

* Respond to inquiries

* Send occasional promotional emails about special offers or other information (if you've opted in)

Our legal basis for processing this data is the performance of a contract and, where applicable, your consent.

4. Data Sharing and Transfers

We respect your privacy and will not sell, distribute, or lease your personal information to third parties unless required by law. We may use third-party service providers, such as payment processors, to help manage our business and the site, but these parties are bound to keep this information confidential.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements.

6. Your Rights

You have the right to:

* Request access to the personal data we hold about you

* Correct any incorrect or incomplete data

* Request deletion of your personal data

* Object to or request a restriction on the processing of your data

To exercise any of these rights, please contact us at

enquiries@walesinthewoods.co.uk

7. Cookies and website analytics

We use Google Analytics only if you select “Accept analytics”. It helps us understand page visits, email enquiry clicks and clicks leading towards booking. These clicks do not confirm that a booking has been completed.

If you reject analytics, our Google Analytics tag is not loaded. Advertising storage and advertising personalisation remain disabled. We do not send the contents of your enquiries or payment details through these click events. Page URLs sent by this integration exclude query strings and fragments.

Your choice is stored in this browser for up to six months. Use “Cookie settings” in the footer at any time to change it. Withdrawing consent stops future analytics collection from this website and removes accessible Google Analytics cookies; it does not erase information already collected.

The embedded booking tools and checkout are provided by Lodgify and may use their own cookies or storage to operate the booking service. This website’s analytics choice does not control those third-party services. Please refer to their privacy information during booking.

8. Security Measures

We employ industry-standard security measures to ensure the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

9. Links to Other Websites

Our website may contain links to other websites. Once you click on these links, we do not have control over that website. Therefore, we are not responsible for the protection and privacy of any information you provide while visiting such sites.

10. Changes to this Privacy Policy

Wales In The Woods may update this Privacy Policy periodically. Any changes will be posted on this page, so please check back from time to time.

11. Contact Information

For any questions regarding this privacy policy, you can contact us at

enquiries@walesinthewoods.co.uk

12. Complaints

If you believe that your data rights have been breached, you have the right to lodge a complaint with the UK's Information Commissioner's Office.